Privacy Policy
This policy explains what we collect, how we use it, who we share it with, and how to delete it. Plain language. No tricks.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and other information you provide during registration.
Academy & Player Data
We collect data related to your academy operations, including player profiles, training sessions, performance metrics, and communication logs.
Usage Information
We automatically collect information about how you use our platform, including pages visited, features used, and actions taken.
Device Information
We collect information about the devices you use to access our services, including device type, operating system, and browser type.
2. How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our platform, including processing transactions and managing your account.
Communication
We use your contact information to send you important updates, respond to inquiries, and provide customer support. This includes transactional messages via SMS, WhatsApp, and email.
Analytics & Improvement
We analyze usage patterns to understand how our platform is used and to develop new features and improvements.
Legal Compliance
We may use your information as required by law, such as responding to legal requests or preventing fraud.
3. SMS & WhatsApp Messaging
Types of Messages
By providing your phone number and creating an account on Smart Padel, you consent to receive the following types of messages via SMS and/or WhatsApp:
- One-time verification codes (OTP) for account login and authentication
- Booking confirmations and reminders for court reservations
- Training session updates, approvals, modifications, and cancellations
- Tournament notifications and match updates
- Payment confirmations and receipts
- Account security alerts
Message Frequency
Message frequency varies based on your activity. You will typically receive messages when you log in (OTP), make or modify bookings, or when your club/coach updates your training sessions. You may receive approximately 2-10 messages per week depending on usage.
Opt-In
You opt in to receive messages when you provide your phone number during account registration and tap "Send OTP" or "Login" on the Smart Padel app. By doing so, you expressly consent to receive automated transactional messages at the phone number provided.
Opt-Out
You can opt out of SMS/WhatsApp messages at any time by replying STOP to any message, or by contacting us at [email protected]. Please note that opting out of OTP messages will prevent you from logging into the app. Transactional messages related to active bookings may still be sent for operational purposes.
Message & Data Rates
Message and data rates may apply. Smart Padel does not charge for SMS/WhatsApp messages, but your mobile carrier may charge standard messaging fees.
No Sharing of Phone Numbers
We do not sell, share, or distribute your phone number to third parties for marketing purposes. Your phone number is only used by Smart Padel and our messaging service providers (Meta WhatsApp Business API and Infobip) for the purpose of delivering the messages described above.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Smart Padel is not responsible for messages that fail to deliver due to carrier issues, incorrect phone numbers, or device settings.
4. Data Storage & Security
Data Location
Your data is stored on secure servers with industry-standard protections, with additional backups for redundancy and disaster recovery.
Encryption
All data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256 encryption).
Access Controls
We implement strict access controls to ensure only authorized personnel can access your data, and only when necessary.
Regular Audits
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
5. Data Retention
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Specifically: account profile data is retained for as long as your account is active; booking and transaction records are retained for 3 years after the transaction date for accounting and legal purposes; match scores, skill ratings, and performance data are retained for as long as your account is active; workout and health data synced from wearable devices is retained for as long as your account is active; communication logs (SMS/WhatsApp opt-in records) are retained for 2 years as required by messaging compliance regulations.
After Account Deletion
When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required by law to retain certain records (such as payment transactions for tax and accounting purposes, which may be retained for up to 7 years). Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and service improvement.
6. Data Sharing
Third-Party Services
We share data with trusted third-party services only as necessary to provide our services. These include:
- Stripe — for payment processing
- Meta (WhatsApp Business API) — for WhatsApp message delivery
- Infobip — for SMS message delivery
- Cloudflare — for content delivery and security
- Railway — for application hosting
No Selling of Data
We never sell your personal information or player data to third parties for marketing purposes.
Legal Requirements
We may disclose information when required by law or to protect our rights and the safety of our users.
7. Your Rights
Access & Portability
You have the right to access your data and request a copy in a portable format.
Correction
You can update or correct your personal information at any time through your account settings.
Deletion
You can request deletion of your account and all associated personal data at any time. To delete your account: go to Profile > Settings > Delete Account within the app, visit our account deletion page at https://player.smartpadel.app/delete-account, or email [email protected] with your registered phone number or email. Upon receiving your request, we will delete your personal data within 30 days. Payment and transaction records may be retained for up to 7 years as required by UAE tax and accounting regulations. You will receive a confirmation once your data has been deleted.
Opt-Out
You can opt out of marketing communications at any time. For SMS/WhatsApp messages, reply STOP to any message or contact [email protected].
8. Cookies & Tracking
Essential Cookies
We use essential cookies to enable core functionality, such as maintaining your login session.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our platform. You can opt out of these cookies.
9. Contact Us
Privacy Questions
For any privacy-related questions or to exercise your rights, please contact our Data Protection Officer at [email protected].
SMS/Messaging Support
To opt out of messages or for any messaging-related inquiries, contact us at [email protected] or reply STOP to any SMS message.
General Inquiries
For general inquiries, you can reach us at [email protected] or through our contact page.
Mailing Address
Smart Padel Technology LLC, United Arab Emirates. Email: [email protected]
We may update this Privacy Policy from time to time. We'll post the new version on this page and update the "Last updated" date above. For questions, email [email protected].